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Evaluate AI agents with the same rigor as human agents. Measure accuracy, compliance, and successful handoffs.

Conversational Insights

AI-powered analysis of conversations to uncover trends, sentiment, recurring issues, and emerging risks.

Go beyond the conversation by analyzing the Salesforce Case. Verify actions, approvals, documentation, and more.

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Agentforce QA
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Case Analysis
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Quality Evaluations

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No code QA scorecard builder
Automated QA scheduler
Even Distribution
QA Calibration
Infraction Rules / AutoFail
Disputes / Approvals
Large Text Analysis

Coaching & Performance

Recommended Learning Actions
Skills Based Approvals
Self-Assessments
CX Agent Gamification
Rewards & Upsells

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Product

Evaluate AI agents with the same rigor as human agents. Measure accuracy, compliance, and successful handoffs.

Conversational Insights

AI-powered analysis of conversations to uncover trends, sentiment, recurring issues, and emerging risks.

Go beyond the conversation by analyzing the Salesforce Case. Verify actions, approvals, documentation, and more.

AI-Powered QA

Agentforce QA
Conversational Insights
Case Analysis
Auto QA
Auto Flag
Large Text Analysis

Quality Evaluations

Omni-channel QA scorecards
No code QA scorecard builder
Automated QA scorecard scheduler
Even distribution
QA calibration
Separate agent and evaluator apps
Disputes

Coaching & Performance

Recommended learning actions
Skills based approvals
Self-assessments
CX agent gamification
Rewards & Upsells
Tasks

Analytics & Reporting

Customizable reports and dashboards
Assessments

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