Analytics & Reporting
Turn your QA data into actionable insight
See what's happening across your quality program without digging through spreadsheets or disconnected systems. Leaptree Optimize brings QA, evaluator and agent performance data together in Salesforce, helping teams spot trends, track progress and make better-informed decisions.
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See the Bigger Picture Behind Your QA
Reports
Turn quality data into meaningful reports that help you understand performance across agents, evaluators, and teams. Track evaluation results, identify scoring patterns, and uncover opportunities for improvement, giving QA leaders the information they need to make more informed decisions.
Because all data lives natively inside Salesforce, teams can build, filter, and fully customise their QA dashboards directly within the Salesforce reporting engine—tailoring insights to the exact needs of your organization.
Dashboards
See what matters. Act on what you find.
Bring your most important QA metrics together in clear, accessible dashboards inside Salesforce. Monitor quality trends, track team and individual performance, and give managers the visibility they need to identify issues, prioritize coaching and drive continuous improvement.
Automate your CX QA Scoring in days, not months
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Up To 100% Call Center QA Coverage Inside Salesforce
Leaptree AI can evaluate every call, chat, and email inside Salesforce, giving you full visibility and consistent scoring across the board.
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