AI-Powered Conversation Insights
Conversation Insights
Automatically uncover what’s happening across your customer conversations directly in Salesforce. Identify trending topics, emerging issues, and changing customer needs with AI-powered conversation insights.
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Calculate Your ROITurn Every Conversation Into Insight
Spot Trending Topics
Automatically identify the topics appearing most often across customer conversations and understand what customers are talking about at scale.
See which topics are gaining traction, uncover recurring themes, and give your teams a clearer view of what matters most to customers.
Catch Emerging Issues
Surface sudden changes in conversation trends to uncover complaints, product problems, service issues, and other emerging concerns early.
Identify patterns that might otherwise go unnoticed and give your teams the insight they need to investigate and respond before issues have a wider impact.
Compare Trends Over time
Compare conversation insights across different time periods to see which topics are increasing, decreasing, or changing.
Track how customer conversations evolve, understand the impact of business or product changes, and quickly identify meaningful shifts in customer needs and experiences.
Analyze Conversations at Scale
Turn large volumes of calls, chats, emails, and cases into clear, actionable insights without manually reviewing interactions one by one. Leaptree.
AI helps teams uncover patterns across customer conversations so they can understand what’s happening across the contact center and make more informed decisions.
Automate your CX QA Scoring in days, not months
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Up To 100% Call Center QA Coverage Inside Salesforce
Leaptree AI can evaluate every call, chat, and email inside Salesforce, giving you full visibility and consistent scoring across the board.
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