AI-Powered Quality Assurance
AI-powered QA, built inside Salesforce.
Bring AI into every stage of your quality program. Leaptree Optimize helps you evaluate more interactions, uncover risks and trends, and focus your QA team where human expertise matters most, all without leaving Salesforce.
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Scale Your QA With AI
Auto QA
Evaluate more. Manually review less.
Automatically evaluate customer interactions against your QA scorecards, giving you consistent quality insights at scale. Expand QA coverage without adding hours of manual evaluation, while giving your team more time to focus on coaching and improvement.
Auto Flag
Surface what needs attention.
Automatically identify interactions that meet the criteria that matter most to your business. Surface potential risks, issues and opportunities so your QA team can prioritize the conversations that need attention instead of relying solely on random sampling.
Agentforce QA
QA your AI agents, too.
Evaluate Agentforce interactions with the same rigor you apply to human agents. Identify issues such as inaccurate responses, policy violations and unsuccessful handoffs, while measuring the quality and consistency of the customer experience your AI agents deliver.
Conversational Insights
Find the story behind every conversation.
Turn customer conversations into a rich source of business intelligence. AI-powered analysis surfaces trends, sentiment, recurring issues and emerging risks across your interactions, helping you understand not just what happened, but what keeps happening.
Case Analysis
See the whole customer journey, not just the conversation.
Quality doesn't begin and end with a single call, chat or email. Analyze the complete Salesforce Case, including conversations, case history, approvals, documentation and other case data, to understand how the entire customer issue was handled.
Data Verification
Verify the details that matter. Go beyond evaluating what agents say to understand whether the information they capture and record is accurate.
Use AI-powered verification to identify discrepancies between customer interactions and Salesforce data, helping your team improve data quality and identify potential compliance risks.
Salesforce KB Support
Turn your knowledge base into a quality advantage. Connect quality assurance with the knowledge your agents rely on.
Use your Salesforce Knowledge Base to support more informed quality evaluations and help identify where customer interactions may not align with established information and guidance.
Automate your CX QA Scoring in days, not months
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Up To 100% Call Center QA Coverage Inside Salesforce
Leaptree AI can evaluate every call, chat, and email inside Salesforce, giving you full visibility and consistent scoring across the board.
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