Business Process Outsourcing (BPO)
Deliver exceptional CX across every client
Leaptree Optimize brings AI-powered quality assurance, compliance monitoring and performance insights together in Salesforce, helping BPOs maintain consistent standards, improve agent performance and deliver better customer experiences.
Automate your CX QA Scoring in days, not months
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One Platform. Every Client. Complete Quality Visibility.
Better Agent Performance Across Every Client
Automatically score customer interactions against each client's unique quality standards. Identify performance gaps, monitor compliance requirements and turn evaluation results into targeted training opportunities. Set team and individual goals, recognize top performers and give agents visibility into their progress, all within Salesforce.
Keep Your AI Agents Performing at Their Best
Independently assess AI agent interactions, including Agentforce, against each client's quality and compliance requirements.
Automatically flag potential hallucinations, failed human handoffs, customer frustration and other anomalies that need attention. Give your business and technical teams the insights they need to improve AI performance and maintain consistent standards.
Uncover Customer Insights Before They Become Risks
Go beyond individual interactions to understand the complete customer journey. Analyze emails, calls and chats to identify potential renewal risks, track changes in customer sentiment and uncover emerging conversation trends.
Surface early warning signs and give your teams the insights they need to take action before issues escalate.
"Looking at 40+ different QA tools in the last year, Leaptree Optimize was the best hands down."
Via G2 — ⭐⭐⭐⭐⭐
"The investment in LeapTree Optimize has translated into tangible savings and improved productivity for all of our client-facing and quality evaluation teams."
Via Salesforce AppExchange — ⭐⭐⭐⭐⭐
Built to Perform. Ready to Scale.
No-Code Setup
Build and configure client-specific scorecards without developers. Adapt quality and compliance requirements as your client needs evolve.
100% Inside Salesforce
Manage human and AI agent quality, performance insights and customer interactions directly inside Salesforce, without disconnected QA systems.
Expert Support
Get hands-on guidance from Leaptree's Salesforce and product specialists, plus dedicated support through our Leapforward onboarding program.
Major Time Savings
Automate manual evaluations and uncover actionable insights faster, giving QA teams and managers more time to focus on performance and client delivery.
"Optimize allows me to tailor our quality process precisely to our business needs and to do so quickly to ensure we're adjusting our focus in real-time on the needs of the business and areas of opportunity."
Via Salesforce App Exchange — ⭐⭐⭐⭐⭐
Connect your tools
Connect Salesforce to the apps you need to drive customer success with Leaptree.
Natterbox is the only cloud voice CTI solution fully embedded in Salesforce.
RingCentral clould communications platform includes messaging, video, and phone solutions with contact centre services.
A suite of contact center and unified communication solutions.
A revenue intelligence platform that records, transcribes, and analyzes sales conversations across voice and digital channels to surface actionable insights for coaching, deal optimization, and pipeline management
A cloud-based platform that records, transcribes, and analyzes sales and business conversations to provide AI-powered insights for coaching, deal intelligence, and pipeline improvement .
Leaptree Optimize supports all integrations that Salesforce does so you’re always in sync.
See AI-powered QA in action
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Up To 100% Call Center QA Coverage Inside Salesforce
Leaptree AI can evaluate every call, chat, and email inside Salesforce, giving you full visibility and consistent scoring across the board.
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