AI-Powered Process Intelligence
Process Analysis
Go beyond individual conversations with AI-powered QA that evaluates the full customer case across channels, verifies required actions in Salesforce, and uncovers where processes break down.
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Calculate Your ROISee Where Your Processes Break Down
Evaluate Every Step of the Customer Interaction
Use AI to score whether agents provided the right information and followed required processes and procedures documented in Salesforce Knowledge or file attachments.
Go beyond what was said to verify the right process was followed.
Holistic Case QA
Score the overall handling of a customer case across email, phone, and chat, rather than evaluating each interaction in isolation.
Bring every customer touchpoint together to see the full context, understand how each interaction connects, and evaluate how effectively the case was handled from start to finish.
Data Verification
Confirm that the work behind every interaction was actually completed.
Search related Salesforce data, including emails and case activity, to verify required actions and follow-ups were completed before awarding a QA score.
Automate your CX QA Scoring in days, not months
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Up To 100% Call Center QA Coverage Inside Salesforce
Leaptree AI can evaluate every call, chat, and email inside Salesforce, giving you full visibility and consistent scoring across the board.
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