AI-Powered Agentforce QA
Agentforce QA
Automatically evaluate Agentforce interactions directly in Salesforce. Detect hallucinations, failed handoffs, policy violations, and inconsistent customer experiences with AI-powered QA built for your AI agents.
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Calculate Your ROIEverything you need to QA your AI agents
Catch AI Hallucinations
Automatically identify interactions where AI agents provide inaccurate, unsupported, or inconsistent information.
Surface potentially problematic responses for review so your team can catch issues faster, understand where Agentforce is going wrong, and continuously improve AI-agent performance.
Fix Failed Handoffs
Identify when Agentforce fails to escalate customers to human agents at the right time.
Detect missed, delayed, or unsuccessful handoffs, uncover recurring points of failure, and help ensure customers get human support when they need it.
Automatically Score Agentforce
Evaluate Agentforce interactions at scale using AI-powered scorecards tailored to your quality standards.
Automatically assess AI-agent performance across chat, email, voice, and cases without relying on manual review.
Keep AI Agents Compliant
Monitor Agentforce interactions for policy violations, missing requirements, and deviations from defined processes.
Automatically flag high-risk interactions for review and give teams greater visibility into compliance across AI-powered customer interactions.
Automate your CX QA Scoring in days, not months
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Up To 100% Call Center QA Coverage Inside Salesforce
Leaptree AI can evaluate every call, chat, and email inside Salesforce, giving you full visibility and consistent scoring across the board.
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