Choose your plan

Leaptree Optimize

The AI-Powered CX Optimization Platform for Salesforce

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Automate your CX QA Scoring in days, not months

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Professional

Designed for your CX Departments moving their QA processes from Spreadsheets to a digital platform.

  • Up to 10 CX evaluators
  • Up to 100 CX agents
  • Professional edition features
  • 1-hour Advisory Services/mo

Starts at

$900/mo

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Additional CX Evaluators at

$90/mo

Additional CX Agents at

$10/mo

Professional:

  • Omni-channel QA scorecard
    assessments
  • Automated QA scorecard scheduler
  • No code QA scorecard builder
  • Customizable reports and dashboards
  • Separate agent and evaluator apps
  • CX agent gamification
  • Even distribution
  • Infraction rules
  • Tasks
  • Disputes
  • QA calibration

In addition, once-off professional onboarding fees are
required of $3,500. Learn more >

Enterprise

Designed for your CX Departments moving their QA processes from a digital to an AI-Powered platform.

  • Up to 10 CX evaluators
  • Up to 100 CX agents
  • Enterprise edition features
  • 1-hour Advisory Services/mo
  • AI-Powered CX QA Engine! 

Starts at

$1,800/mo

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Additional CX Evaluators at

$110/mo

Additional CX Agents at

$10/mo

In addition to Professional:

In addition, once-off enterprise onboarding fees are
required of $5,000. Learn more >

See how much time and money 
you could save

Calculate Your ROI

Leaptree Optimize AI Credits

Bronze

Up to 25,000 interactions per month

AI is used on up to 5
Scorecard Types

$2,000 per month

Silver

Up to 50,000 interactions per month

AI is used on up to 10
Scorecard Types

$3,800 per month

Gold

Up to 100,000 interactions per month

AI is used on up to 20
Scorecard Types

$6,500 per month

Platinum

Up to 100,000+ interactions per month

AI is used on up to 20+
Scorecard Types

Custom Quote

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Say goodbye to soul-crushing spreadsheets.

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Leaptree Optimize Enterprise

Recommended Learning Actions

Revolutionize CX QA by dynamically identifying skills gaps, prompting proactive professional development for elevated customer support standards.
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✔ Dynamic Skills Gap Identification: Enable CX QA Managers to spot skills gaps within CX agents dynamically. Address training gaps proactively through personalized learning recommendations.

✔ Enhanced CX QA Scorecard Process: Elevate the CX assessment process by identifying ongoing negative trends. Prompt timely action, such as assigning targeted Self-Paced Learning modules.

✔ Proactive Professional Development: Ensure laser-focused, ongoing development for customer support teams.

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Leaptree Optimize Enterprise

Skills Based Approvals

Elevate CX Quality Management with automated approval control based on skill level.
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✔ Dynamic Skills Assessment: Implement skills-based approvals for CX quality assurance, allowing a dynamic assessment of individual skills and competencies to ensure a targeted and effective quality assurance process.

✔ Enhanced Efficiency: Save valuable time and avoid costly CX mistakes with efficient control of documents, emails, and other important customer communications based on employee skill level.

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Leaptree Optimize Enterprise

Large Text Analysis

Elevate your insights and transform customer interactions.
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✔ Spot and address CX quality issues, the smart way: Uncover signs of customer dissatisfaction without the manual effort of trawling through calls, emails, and transcripts. Detect specific keywords during voice calls, such as 'unsatisfied' or 'angry,' and meticulously document them for comprehensive case analysis.

✔ Enhanced CX QA scorecard creation: Set up schedules for scorecards tailored to cases where customers express dissatisfaction multiple times during a call. Streamline tracking and addressing of customer concerns, slashing the time and hassle of continuous manual analysis.

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Leaptree Optimize Enterprise

Self Assessments

Ready to take your CX Quality Program to the next level?

Introducing Self Assessments for Leaptree Optimize:

Elevate your insights and transform customer interactions.
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✔ Empower your teams to take charge of their growth by enabling them to self-assess their engagements effortlessly.

✔ Foster a culture of accountability and awareness as team members gain insights into their performance.

✔ Drive greater buy-in and alignment with organizational goals.

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Recommended Learning Actions

Help evaluators assign learning actions when an agent’s performance needs improvement.

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Skills Based Approvals

Dynamically route agent documents, emails, and communications to managers for quality review based on the employee's assigned skill level.

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Large Text Analysis

Analyse long conversations and complex interactions without requiring evaluators to review every word manually.

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Self-Assessments

Give agents the opportunity to evaluate their own performance, reflect on feedback and take ownership of improvement.

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Rewards & Upsells

Link QA directly to your compensation plans and reward agents financially for successfully uncovering revenue opportunities.

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Auto QA

Automatically evaluate customer interactions using AI, expanding QA coverage while delivering faster, more consistent insights across every conversation.

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Agentforce QA

Evaluate Agentforce interactions for quality, accuracy and compliance using the same QA framework as your human agents.

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Auto Flag

AI can automatically identify and flag interactions that require attention due to potential compliance breaches or poor customer experience.

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