Evaluate AI agents with the same rigor as human agents. Measure accuracy, compliance, and successful handoffs.
AI-powered analysis of conversations to uncover trends, sentiment, recurring issues, and emerging risks.
Go beyond the conversation by analyzing the Salesforce Case. Verify actions, approvals, documentation, and more.
Auto QA
Auto Flag
Agentforce QA
Conversational Insights
Case Analysis
Data Verification
Salesforce KB Support
Omni-channel QA scorecards
No code QA scorecard builder
Automated QA scorecard scheduler
Even Distribution
QA Calibration
Separate Agent and Evaluator Apps
Infraction Rules / AutoFail
Disputes / Approvals
Large Text Analysis
Recommended Learning Actions
Skills Based Approvals
Self-Assessments
CX Agent Gamification
Rewards & Upsells
Reports
Dashboards
Secure, scalable, and ready in weeks, not months.
Even distribution
QA calibration
Separate agent and evaluator apps
Disputes
Recommended learning actions
Skills based approvals
Self-assessments
CX agent gamification
Tasks
Customizable reports and dashboards
Assessments
