Evaluate AI agents with the same rigor as human agents. Measure accuracy, compliance, and successful handoffs.
AI-powered analysis of conversations to uncover trends, sentiment, recurring issues, and emerging risks.
Go beyond the conversation by analyzing the Salesforce Case. Verify actions, approvals, documentation, and more.
Agentforce QA
Conversational Insights
Case Analysis
Auto QA
Auto Flag
Large Text Analysis
Omni-channel QA scorecards
No code QA scorecard builder
Automated QA scorecard scheduler
Even distribution
QA calibration
Separate agent and evaluator apps
Disputes
Recommended learning actions
Skills based approvals
Self-assessments
CX agent gamification
Rewards & Upsells
Tasks
Customizable reports and dashboards
Assessments
Secure, scalable, and ready in weeks, not months.
See the Impact of AI Automation
Estimate your potential time savings, CX QA coverage increase, and operational impact in seconds.
Add each channel you assess
Manual QA
Auto QA scoring
Projected savings with Leaptree.AI Auto QA
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